Privacy Policy

Overview

Ivorytrail Atelier respects your privacy. This policy describes how we collect, use, and protect personal information when you visit our site, create an account, or purchase a course.

Data we collect

• Account data: name, email, hashed password.
• Billing data: billing address, partial payment information handled by our processor (we do not store full card numbers).
• Usage data: pages visited, device and browser metadata, approximate location derived from IP.
• Support data: messages you send via contact forms or email.
• Cookies: essential for authentication and preferences (e.g., theme), and optional analytics with consent.

How we use data

• Provide and improve courses and site functionality.
• Process transactions, prevent fraud, and comply with legal obligations.
• Respond to support requests and send service notices (e.g., policy updates).
• With consent, send educational newsletters; you can unsubscribe anytime.

Legal bases

We process data on the basis of contract (to deliver courses), legitimate interests (to secure and improve services), legal obligation (records, compliance), and consent (optional communications and analytics).

Sharing

We share limited data with trusted vendors who provide payment processing, hosting, analytics (with consent), and email delivery. We require confidentiality and security commitments from all vendors. We do not sell personal data.

Retention

We keep account and billing records for as long as you maintain an account and as required by applicable law. Support messages and logs are retained for operational and legal needs, then securely deleted or anonymized.

Security

We use encryption in transit, strict access controls, and regular reviews. No method is perfectly secure; report concerns to [email protected] and we will investigate.

Your rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to processing of your personal data, and to portability. Contact us to exercise rights; we will verify your identity before fulfilling requests.

Cookies

Essential cookies keep you signed in and remember your preferences (such as theme). Analytics cookies are optional and used only with your consent. You can change your choice anytime via the cookie control in the footer.

International transfers

If we transfer data across borders, we rely on recognized safeguards and standard contractual clauses. We monitor changes in applicable law and update measures accordingly.

Contact

Email: [email protected] • Phone: +1 (415) 930-2748